qa99 FAQ Centre

Yes, qa99's live dealer games are fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download needed. With a good internet connection, the live stream runs smoothly and you can interact with the dealer in real time.

Teen Patti is a three-card game where you need to form a stronger combination than the dealer's hand. Andar Bahar is comparatively simpler — you see a middle card and bet on whether its match will land on "Andar" (inside) or "Bahar" (outside). Both games are quick to learn, and at the live table the dealer gives instructions in Bengali or English.

In a live dealer game, a trained human dealer broadcasts live from a studio via camera. You place your bets from the browser, the dealer handles the cards or chips, and the result appears on your screen in real time. Each round is decided through actual physical actions rather than automated RNG, which makes the experience more authentic.

No, baccarat is quite easy to learn. There are essentially three betting options — Player, Banker, or Tie. The hand whose total points are closest to 9 wins. New players usually start with small bets and pick up the rules within a few rounds. qa99's live tables have games across various betting limits.

Before contacting support, having your account username or registered mobile number, the date and amount of the transaction, and a brief description of the issue ready will make it easier to resolve the problem quickly. If you have a screenshot, sharing it will get you help even faster.

Yes. qa99's support team is ready to assist in both Bengali and English. With Bangladeshi players in mind, communication in Bengali is given the highest priority, so feel free to describe your issue in your own language.

qa99 has two support channels: first, the site's 24/7 live chat — where you can speak instantly with an agent directly. Second, email — [email protected] — for complex or detailed issues, the team responds quickly when you write in.

Yes. qa99's support is active seven days a week, twenty-four hours a day — with no exceptions for nights, weekly holidays, or public holidays. So whenever you run into an issue, you can get help right away via live chat.

Live chat is fastest for general questions and urgent issues. Email is more convenient when you need to send detailed documentation or evidence. Both channels resolve issues with equal competence — choose whichever suits your situation.

Yes, qa99's withdrawal process runs 24/7. Whether you apply at night or on a weekend, funds are typically received within 1 hour. Sending a balance to bKash, Nagad, and Rocket is possible at any time; for bank transfers, the bank's own schedule may have an effect.

You need to meet the wagering requirement before withdrawing bonus winnings. For example, if you receive a ৳2,000 bonus, you need to wager ৳40,000 (that is, 20 times the bonus) on the bonus portion only — the deposit portion is not added. Once the requirement is met, the full amount of winnings can be withdrawn directly.

Usually the process is completed within 1 hour of submitting the request. If it remains in a Pending state for more than 1 hour, contact the site's live chat and provide the reference number of your request — the support team will check the situation promptly.

Yes, for security reasons qa99 only processes withdrawals to a payment account (bKash, Nagad, Rocket, or bank) registered in the player's own name. Withdrawal requests to an account in someone else's name may be rejected in accordance with the applicable security policy.

The minimum withdrawal amount at qa99 is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, and bank transfer. It is convenient to wait until you have accumulated a balance of at least ৳500 and then withdraw.

Your activity is tracked through regular play, and the more active you are the sooner the opportunity to move up to the next tier arrives. If you receive a specific message or notification, it means you have been promoted to a new tier. You can ask the live chat for details on the specific conditions.

VIP members receive weekly cashback, faster withdrawal processing, higher bonus offers, and a dedicated account manager. The higher the tier, the greater the level of benefits. High-tier players are also given priority in special events and exclusive promotions.

Each week, cashback is calculated at a set rate on your total bets. For example, up to 0.9% weekly cashback is available at the Gold tier and up to 1.5% at the Diamond tier. At the end of each week, the cashback amount is added to your account and can be used directly in games.

There are five VIP tiers at qa99: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%; and Diamond — up to 1.5%. You can move up step by step through regular play.

Staying regularly active is important to maintain a tier. After a long period of inactivity, a reassessment may occur in some cases. However, this generally does not happen with active players. It is best to speak with the support team via live chat about the specific conditions.