Your Privacy Is Our Priority
Every piece of your personal information at qa99 is stored with the highest level of security — here we transparently present how we use your data.
Privacy Policy
Introduction & Applicability
qa99 places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what types of information we collect, how we use it, and what your rights are. It applies to the qa99 website, mobile application, and all services under it.
This policy is in effect whenever you create an account on our platform, log in, play games, or carry out any financial transaction. We commit that your personal information will never be sold to third parties.
What Information We Collect
2.1 Information You Provide Directly
Information you voluntarily provide includes:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Documents submitted for identity verification (such as a national ID card)
- Financial transaction information (details related to bKash, Nagad, Rocket, or bank accounts)
2.2 Automatically Collected Information
Certain technical information is collected automatically while using the platform:
- IP address and device type
- Browser type and operating system
- Cookies and session data
- Browsing activity on the platform and game history
- Login time and logout time
2.3 Information Collected via Third Parties
For the purposes of identity verification and fraud prevention, we may receive limited information from approved third-party verification services. This information is used solely to ensure security.
Purpose of Using Information
qa99 uses the collected information for the following purposes:
- Account Management: Creating, maintaining, and verifying your account.
- Transaction Processing: Successfully completing deposit and withdrawal requests.
- Security & Fraud Prevention: Detecting and preventing unauthorized access and fraudulent activity.
- Customer Support: Promptly resolving your questions and complaints.
- Responsible Gaming: Detecting unusual gaming behavior and providing timely assistance.
- Service Improvement: Enhancing the platform's performance and user experience.
- Legal Compliance: Adhering to applicable laws and regulations.
Information Sharing & Disclosure
qa99 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Limited information is shared with approved partners under strict confidentiality agreements for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technology operations.
4.2 Legal Requirements
We may be required to disclose information to relevant authorities pursuant to court orders, government directives, or legal obligations.
4.3 Security Threats
Relevant information may be disclosed in emergency situations to protect the security of the platform or the interests of users.
Data Security Practices
qa99 follows industry-standard technologies and processes to ensure the security of your information:
- SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
- Encrypted Databases: Stored sensitive information is kept in encrypted form.
- Access Controls: Only authorized personnel can access specific information.
- Regular Security Audits: Platform security is regularly tested and updated.
- Firewalls & Intrusion Detection: Round-the-clock monitoring systems remain active.
Cookie Policy
The qa99 website uses cookies. Cookies are small text files stored on your device that help improve the platform experience.
6.1 Essential Cookies
These are essential for the basic functioning of the platform. These cookies are used to maintain your login session and ensure security. They cannot be disabled.
6.2 Analytics Cookies
These cookies are used to understand how users interact with the platform. The information collected is statistical and not personally identifiable. You can disable these cookies through your browser settings.
6.3 Preference Cookies
These cookies are used to remember your language preference and other personal settings. They make your browsing experience more convenient.
Your Rights
You have the following rights regarding your personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete information.
- Right to Deletion: In certain circumstances you may request that your information be deleted, however some information may need to be retained for a specified period due to legal obligations.
- Right to Object to Processing: You may object to the use of your information for specific purposes.
- Right to Data Portability: You may request your information in a structured format.
- Right to Withdraw Consent: You may withdraw previously given consent at any time.
To exercise these rights, please contact us at [email protected].
Data Retention Period
qa99 does not retain any personal information beyond the necessary timeframe. The retention period depends on the type and purpose of the information:
- Account Information: For the entire duration the account is active and for a specified period after closure as required by legal obligations.
- Transaction Records: For the period determined by applicable financial regulations.
- Communication Logs: For a reasonable period after the issue has been confirmed resolved.
- Cookie Data: According to each cookie's specific expiry, up to a maximum of one year.
International Data Transfers
Our server infrastructure may be spread across multiple countries. Even if your information is processed outside Bangladesh, we ensure that equivalent data protection standards apply in the destination country. Appropriate safeguards are maintained for all international transfers.
Minor's Privacy
qa99 is an adult platform and is intended only for those aged 21 or above. We do not knowingly collect any information from minors. Our identity verification process is designed to prevent minors from gaining access. If we become aware that information from a minor has been collected, it will be deleted immediately and the account will be closed.
Third-Party Integrations & Links
The qa99 platform may sometimes be connected to third-party services, such as payment gateways or game software providers. These third parties have their own privacy policies over which qa99 has no control. You are advised to read their respective privacy policies before using their services.
Changes to This Policy
qa99 reserves the right to update this privacy policy from time to time. For any significant changes, a notification will be sent to your registered email or a clear notice will be displayed on the platform. The updated policy will take effect from the date of publication. Continued use of the platform after a policy change means you agree to the revised policy.
Complaints & Contact
If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. The qa99 support team is available 24/7 in both Bengali and English:
- Email: [email protected]
- Live Chat: Direct chat facility on the platform
We take all privacy-related requests seriously and try to resolve them as quickly as possible.
We are committed to the security of your information
If you have any questions about the privacy policy, please speak with our support team.
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